Refund policy

At SkinClarity Co., your satisfaction is our priority. Due to the nature of our skincare products, we maintain strict hygiene and safety standards.

Returns

For health and safety reasons, we do not accept returns on opened or used products.

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Refunds & Replacements

Once your claim is reviewed and approved, we will offer either:

 

• A replacement product, or

• A full refund to your original payment method

 

Refunds are processed within 5–7 business days after approval.

Order Issues

If your order has not arrived within the expected 3–13 business days, please reach out to us so we can assist you.

Non-Refundable Situations

 

• Opened or used products

• Change of mind after purchase

• Incorrect shipping details provided by the customer